Technical Program Manager - Microsoft

The Master Data Management team is responsible for building and maintaining connected and trusted single source of truth for 3rd party commercial organization data (Customers/partners/suppliers) for Microsoft eco-system, as well as integrating the master data with Microsoft core systems from marketing to cash

Business and Data Landscape

• Applies in-depth knowledge of the business, its data landscape, and the lineage of those data across multiple areas. Links business topics to relevant data sources and external trends, anticipates data and business requirements, and probes for further insights into relevant business- or data-related topics to support data sourcing and integration decisions. Proactively anticipates business questions, develops data frames and analytical solutions, builds connections across business areas, and identifies and acts on opportunities to develop existing, enhanced, or automated data infrastructure, analyses, and solutions that enable the evaluation of business questions. May coach others to help them broaden their knowledge of the business and relevant data sources.

Customer/Stakeholder Orientation

• Applies a customer- and/or stakeholder-oriented focus by understanding their needs and perspectives. Validates and advises customer and/or stakeholder requirements, focusing on broader customer organization/context and enables customer adoption by delivering solutions and supporting relationships. Works with customers and/or stakeholders to overcome obstacles, develop tailored and practical solutions, and ensure proper execution. Builds trust with customers and/or stakeholders by leveraging the knowledge of Microsoft products and solutions, interpreting data within relevant contexts, and articulating key details to drive realistic customer expectations and an understanding of the limitations of their data.

Expertise in Data

• Applies expertise in data sources and quality to identify and leverage data across multiple sources, understands data requirements, and evaluates the sufficiency of data for addressing relevant and impactful business questions. Determines optimal methods for integrating data and proactively works to identify and address data integrity, quality, and/or access issues. Recommends opportunities to build new data pipelines or integrations to better meet requirements and initiates collaborative action to source additional data. Develops and/or recommends initial/prototype data models and/or tools for others' consumption, leverages relevant data and frameworks from other teams, and escalates complex issues with data or data models to appropriate Engineering or Data-Science teams.

Data Analysis

• Applies expertise in data, business, and customer needs to evaluate and determine ideal analytical and inferential techniques to address business questions. Guides and establishes partnerships with others to execute complex analyses, resolve analytical challenges, interpret results across relevant contexts, and provide actionable recommendations. Critically evaluates the choice of tools, techniques, and assumptions to highlight potential gaps and ensure they are utilized appropriately within context, that outcomes align with business needs, and provides feedback on features and functions of analytical tools and/or models. Anticipates the risks of data leakage, analytical tradeoffs, methodological limitations, etc., and can guide teammates on solutions.

Reporting and Sharing Results

• Shares insights and analytical expertise to tell stories of analyses through one or more means, including dashboards, reports, data visualizations, self-service platforms, slides, internal forums, ad-hoc inquiries, and talking points that highlight relevant insights. Synthesizes and simplifies details across analyses and reporting platforms to highlight the most relevant findings that can help inform business decisions and identifies opportunities to improve the efficiency of insights reporting techniques. Guides others and establishes partnerships with stakeholders to ensure results are accessible, and can provide information accurately, clearly, and with sufficient relevance to influence decision making for intended audience(s).

Experimentation and Innovation

• Builds, supports, and/or consults others on the execution of formal experiments or prototypes/proofs of concepts, to evaluate the impact of new or changed features or processes. Partners cross-functionally to advise on experimental design or evaluation frameworks for established and/or emerging data sources, as well as decisions related to data use, personalization, and to ensure inferences are appropriate to the data and design when interpreting results. Assesses and takes calculated risks and applies previous learnings to influence mitigation plans. Synthesizes and connects results across experiments, identifies relevant connections to other work, and makes data-driven recommendations for next steps with clear links to strategic business goals. Determines and recommends optimal and innovative methods for operationalizing, sharing, and scaling experimental insights.

Improvement and Efficiency

• Identifies and promotes methods that create efficiency in core work related to analytics and reporting that are reusable, readily discoverable by decision makers, self-service, and directed to meaningful interpretation of data and driving business decisions. Recommends and socializes optimal methods for operationalizing, sharing, and scaling insights, shares expertise and a practical rationale for when ad-hoc analyses should become part of regular reporting features. Shares critical domain expertise to create clarity, ensure readiness to appropriately consume and leverage data and/or insights, and evaluate the viability of automated methods for use in data collection, reporting, and/or analysis.

Model Evaluation

• Understands relationship between analytical model(s) and business objectives. Establishes clear linkage between generated models and desired business objectives to assess the degree to which models meet business objectives and highlights gaps or areas that have been missed. Ensures alignment of definitions and standards across stakeholders and defines, designs, and promotes the use of appropriate feedback and evaluation methods. Coaches and mentors’ junior analysts as needed. Presents results and findings to senior stakeholders.

Orchestration and Collaboration

• Leverages working relationships within and across teams to ensure alignment and quality execution of data sourcing, methods, model development and application, and the appropriate use of analytical tools and processes. Drives the adoption of recommended data sources and analysis practices to address business priorities and deliver key insights and results. Proactively engages stakeholders to identify and act on opportunities to leverage data, resources, and solutions that were instrumental to success in similar contexts and consults across teams on decisions related to data sourcing, analyses, and the interpretation of analytical results.

Data Privacy and Governance

• Maintains expertise in data privacy requirements, responsible and ethical data handling practices, and models compliance with classification and governance rules and regulations. Enforces team standards related to bias, privacy, and ethics, and ensures data have undergone appropriate Corporate, Executive, and Legal Affairs (CELA) reviews and ensures work activities and results are in alignment with principles and controls. Knows where to seek expertise on data privacy rules and regulations and shares personal knowledge of them with peers as needed to exemplify and enforce standards related to bias, privacy, and ethics. Identifies and addresses impact of updated guidance on work activities and results.

Basic Qualifications:

• 8 years or more of Technical Project and /or Engineering Program Management oversight experience is a must
• Must have experience working with remote teams in a multi time zone global environment 
• Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis
• OR Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 2+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

Preferred Qualifications:

• Work experience equivalent to below
• Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 6+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

OR Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 4+ years experience in data analysis and reporting, data science, business intelligence, or business and financial analysis

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.