Cloud Solution Architect - Biz Apps - Microsoft

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

We are looking for a passionate Cloud Solution Architect - Biz Apps to drive customer initiatives in collaboration with other colleagues, SMEs and partners. This is a customer facing role, owning the overall technical relationship between the client’s team and Microsoft Azure Platform. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Understanding Customer/Partner Technical Environment

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Adapts business models, plans, and solutions to insights.
• Acts as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).

Architecture Design and Deployment

• Leverages and champions an existing architecture approach to achieve Microsoft's agreed commitments to the customer/partner. Identifies growth opportunities based on knowledge of customer/partner needs.
• Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions capability and business value through design collaboration sessions with the customer/partner.
• Applies broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. helps to shape and enhance customers' requirements.
• Leads customer/partner projects that implement technical architecture(s). Provides thought leadership for technical architecture design, development, and deployment and supports/drives the customer/partner throughout pre-sales and/or implementation.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
• Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks (e.g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Defines customer/partner conditions of success, adheres to quality assurance, and calculates risks while designing and/or delivering solutions.

Practice Development

• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. drives opportunities for IP re-use, best practice sharing, and consumption.

Trusted Advisor

• Develops and expands existing impactful relationships with customer and partner/MCS architects and technical specialists, technical decision makers (TDMs), and business stakeholders.
• Respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.
• Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.

Thought Leadership

• Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.
• Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts.

Customer Usage

• Leads architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drives efforts to ensure that the customer's environment and applications are well-architected.

Other

• Embody our culture and values.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies
  • OR equivalent experience.
• 1+ years of experience in developing, customizing, tuning, troubleshooting, implementing or supporting Microsoft D365 CE, D365 Online, Dynamics CRM or related.
• 1+ years of experience in developing, customizing, tuning, troubleshooting, implementing or supporting Power Platform (Power Automate, Power Apps, Power Virtual Agent) as it pertains to D365.
• Advanced written and spoken English level.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• Advanced written and spoken Spanish and Portuguese level.
• 4+ years technical sales experience.
• 4+ years project management experience.
• Technical Certification in Cloud (e.g., Dynamics 365 + Power Platform Solution Architect Expert).
• Current and deep experience with implementing large projects on Dynamics 365 and Power Platform.
• Qualifications include hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 and Power Platform implementations with focus on presales/business development as well as engagement delivery.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.