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Sr. Product Marketing Manager, Biz Apps Customer Success - Microsoft

Remote

Are you looking to leverage your strategic talent and unleash your potential as a business and marketing leader? Come join a growing marketing organization and work at the center of Microsoft’s efforts to empower customers’ digital transformation with business applications and industry solutions.  We are on a mission to drive mindshare, consumption, and accelerated revenue growth for Dynamics 365 and Power Platform worldwide. The global Biz Apps Marketing Team is looking for a creative marketing professional to join the GTM Marketing team responsible for our Customer Success Marketing strategy and Community programs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

  • Develop Customer Success Lifecycle strategy and programs to support customer targeting and content in response to customer signals.
  • Lead positioning and messaging for onboarding and adoption frameworks, post-sale customer journeys, and customer skilling (MS Learn).
  • Manage lifecycle campaigns: category consumption campaigns, industry consumption campaigns, support campaigns.
  • Leverage multiple channels to better match customer needs and create cohesive customer outreach and engagement.
  • Align our programs to OKRs, KRs and KPIs. Always stay focused on measurable outcomes and impact.
  • Gather actionable business insights through measurement of customer participation in our campaigns, events, communities, and immersive experiences. Provide regular and timely reporting on key performance indicators and metrics. 7. Effectively communicate at all levels, from corporate VPs to the end customer, demonstrating impact and influence across different roles and organizations.
  • Demonstrate operational excellence and rigor around financial management in alignment with budget.

Required/Minimum Qualifications

  • Master's Degree in in Marketing, Computer Science, Business or related field AND 3+ years experience in product marketing, integrated marketing, or marketing communications OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in product marketing, integrated marketing, or marketing communications OR equivalent experience.
  • Deep experience as a partner, consultant, success manager, customer champion or power user of Microsoft Biz apps technology or similar CRM competitor product.

Additional or Preferred Qualifications

  • Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in product marketing, integrated marketing, or marketing communications OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in product marketing, integrated marketing, or marketing communications OR equivalent experience.
  • An understanding of Microsoft’s cloud computing technologies and go-to-market strategies.
  • Strong executive presence, cross-group collaboration and communication skills that drive influence across a highly-matrixed organization.
  • The ability to work independently in ambiguous and changing environments, along with great listening and partnering skills
  • Passionate, results-driven and organized approach, with an attention to detail.
  • A self-starter who can create and deliver scalable-growth plans from concept to delivery, including an ability to prioritize and manage multiple projects effectively driving to measurable results.

The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year.

Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.

There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year.

Our commitment to pay equity

We are committed to the principle of pay equity – paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )

Understanding roles at Microsoft​

The top of this page displays the role for which the base pay ranges apply – Product Marketing IC4. The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts – the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role – a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Published on: 12/7/2022
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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

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