Regional Operations Assurance Manager - Microsoft

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Business Function Overview:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Regional Operations Assurance Manager with our Field Operations Assurance Team. 

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. The mission of Field Operations Assurance is to represent CO+I and support Operations Management with integrity and transparency, and to empower managers by equipping them with the means to maintain ongoing readiness and operational efficiency through standardization, automation, assessment, reporting, and data-driven action tracking and resolution.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

The purpose of this role

As a Regional Operations Assurance Manager, your success will be measured by:

Governance

• Use understanding of policies, laws, and regulations to make own judgments to meet business need. May interpret the information to protect Microsoft and customers and move the business forward.
• Identify and escalate non-conformance.
• Set individual program guidelines at an organization level based on corporate policies and guidelines.
• Begin to serve as an indirect supervisor as needed.

Strategies, Processes, and Tools

• Develop a strategy and process around the compliance programs independently.
• Monitor the Resolution of Resiliency Assessment and Tabletop Exercise action items at site level.
• Use best judgment to anticipate new areas of focus that are needed based on the risk environment and ecosystem.
• Run existing tools independently and provide minimal feedback on tweaks or additional features to the tool.
• Administer user set-ups and configurations.
• Provide requirements for building out tools and processes needed to develop products and programs that are market-leading in compliance independently.

Controls

• Define controls by identifying potential failure points.
• Ensure routine and complex issues are fixed during the design process independently and implements controls.
• Support Control Monitoring performance and remediation (Control Review, Control Definition, Remediation Tracking).
• Test controls to determine if controls are effective independently and use best judgment to identify areas to improve the controls. Make suggestions on how to adjust the design.

Consult/Advise/Educate

• Collaborate across teams to ensure communication and application of the same regulations and standards. Advise whether products, processes, programs, etc., are compliant.
• Manage alignment with Regional DC Resiliency Assessment Program Preparation and Execution Educates teams on compliance requirements.
• Interpret complex language and security requirements and translate that into meaningful and comprehensive communication to other teams.
• Review results, informal assessments, and monitor compliance for teams.
• Manage alignment with Regional DC Resiliency Assessment Program Preparation and Execution.
• Translate compliance standards and processes into a relatable form for across multiple teams.

Assessments/Audits/Certifications

• Conduct routine and complex assessment/audit projects independently including assessing and reviewing documentation for an internal team at Microsoft; track and monitor results.
• Support ongoing readiness and Audit Preparation (All applicable audits within Region – SSAE-16, FISMA, FEDRAMP, etc.). Analyze this information to understand what stakeholders can do differently and collaborate with team to remediate gaps. Leverage customer feedback that has not been addressed to ensure its inclusion. Collaborate across the company on how processes and standards are implemented.
• Drive efficiency and scalability for programs.
• Provide input for internal teams in preparation for upcoming external audits, or to ensure readiness in case of such audits.

Reporting

• Develop and report compliance metrics and audit issues for internal and external reporting.
• Consult on remediation for reports.
• Manage regional reporting and participation in mandatory MS Security and Compliance Training (Tracking & Reporting).

Other

• Embody our culture and values.

What skills do you need to have? 

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

Microsoft reviews all applications that meet the below Qualifications:

For this role, you are welcome to apply if you meet the following Required Qualifications: 

• Bachelor's Degree in Science, Business, Engineering, or related field AND 4+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
  • OR equivalent experience.

While not required, we also look for the following Preferred Qualifications:

• Bachelor's Degree in Science, Business, Engineering, or related field AND 8+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
  • OR Master's Degree in Science, Business, Engineering, or related field AND 6+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
  • OR Juris Doctor (JD) Degree AND 5+ years’ experience in business, legal/regulatory, compliance, audit/consulting firm
  • OR equivalent experience.
• Relevant Certification (e.g., International Organization for Standardization [ISO] Lead Auditor, International Association of Privacy Professionals [IAPP], Certified Public Accountant [CPA], Certified Information Privacy Professional [CIPP], Project Management Professional [PMP]).
• Ability and understanding of budgetary and financial processes.
• Experience working with local suppliers and local governmental agencies.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Team Culture and Support

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work.  See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer

Our mission is deeply inclusive. See Inside Microsoft | Global Diversity and Inclusion at Microsoft

What next?

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential.  While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.    

Please see our FAQs,Interview Tips and Accessibility Supportfor more information on our recruitment process.   

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.